Types & Configuration

Types are the pick-lists the rest of Resgrid is built on: unit types (Engine, Ambulance, Patrol car), call types (Fire, Medical, Alarm), call priorities (with colours, sounds and dispatch behaviour), certification types, document categories, note categories, contact note types and the personnel status list ordering. Set them up early — dispatch, run cards, NERIS crosswalks, custom statuses and reports all refer to them.

Department menu → Types.

Unit Types

Define categories for units (Engine, Ladder, Ambulance, etc.):

Field	Description
Type Name	Unit type name (required, unique)
Custom State ID	Associate with a custom unit state set
Map Icon Type	Icon used on maps

Operations

• Create — Department_Update + CanUserAddUnitTypeAsync
• Edit — Department_Update + CanUserEditUnitTypeAsync; validates no duplicate names
• Delete — Department_Update + authorization check

All operations fire audit events with before/after snapshots.

Call Types

Define incident categories (Fire, EMS, MVA, etc.):

Field	Description
Type Name	Call type name (required)
Map Icon Type	Icon used on maps

Operations

• Create — Department_Update + CanUserAddCallTypeAsync
• Edit — Department_Update + CanUserModifyCallTypeAsync
• Delete — Department_Update + authorization check

Call Priorities

Define urgency levels for calls with visual and audio indicators:

Field	Description
Priority Name	Display name (required, unique)
Color	Priority color (hex)
Is Default	Default priority (only one allowed)
Dispatch Personnel	Whether to auto-dispatch personnel
Dispatch Units	Whether to auto-dispatch units
Force Notify All	Force notification to all personnel
Tone	Alert tone selection
Alert Sound	WAV file upload (≤1 MB)

note

Push notification and iOS push sound upload features are currently disabled (code commented out).

Operations

• Create — Validates single-default rule and name uniqueness
• Edit — Same validations
• Delete — Soft-deletes (IsDeleted = true)

Certification Types

Define categories for personnel certifications (EMT-B, Paramedic, Firefighter I, etc.):

Field	Description
Type Name	Certification type name (required, unique)

Document Categories

Categorize department documents:

Field	Description
Category Name	Document category name (required, unique)

Note Categories

Categorize department notes:

Field	Description
Category Name	Note category name (required, unique)

Contact Note Types

Categorize notes on external contacts with color coding:

Field	Description
Type Name	Note type name (required, unique)
Color	Display color for the note type

Operations

• Create, Edit (with CanUserEditContactNoteTypeAsync), and Delete

Personnel Status List Ordering

Configure the sort order of personnel statuses in the dashboard view:

• Define which statuses appear in the list
• Set the display order (weight-based)
• Add or remove statuses from the ordered list

Common Patterns

Validation

All types validate:

• Name is not empty
• Name is unique within the department (no duplicates)

Audit Trail

Every create, edit, and delete operation fires an AuditEvent with:

• Audit log type (e.g., UnitTypeAdded, CallTypeEdited, CertificationTypeRemoved)
• Before/after JSON snapshots for edits
• IP address and user agent

Two-Layer Authorization

All operations use:

1. ASP.NET [Authorize(Policy = "Department_Update")] attribute
2. Resgrid's IAuthorizationService for fine-grained checks

Setup examples

Department type	How to set it up
Volunteer / career fire	Unit types: Engine, Ladder/Truck, Rescue, Tender, Brush, Command, Utility. Call types: Structure fire, Vehicle fire, Brush/wildland, Alarm, MVA, Medical, Hazmat, Public assist, Water rescue. Priorities: Low, Medium, High, Emergency (Emergency = full alert sound, overrides quiet hours). Certifications: FF1, FF2, Driver/Operator, EMT, Officer 1.
EMS	Unit types: ALS, BLS, Supervisor, Wheelchair van. Call types by nature (Cardiac, Trauma, Respiratory, IFT, Standby). Priorities Echo/Delta/Charlie/Bravo/Alpha/Omega if you follow MPDS. Certifications: EMT, AEMT, Paramedic, CPR, ACLS, PALS.
SAR	Unit types: Ground team, K9 team, Technical team, UTV, Drone. Call types: Missing person, Overdue hiker, Rescue, Recovery, Evidence search, Mutual aid, Training. Certifications: SARTECH II, Wilderness first aid, Rope tech.
Emergency management	Unit types: EOC section, MCV, Trailer. Call types: Activation, Weather event, Resource request, Shelter opening, Exercise. Priorities: Monitoring, Partial activation, Full activation.
CERT	Unit types: CERT team; call types: Deployment, Training, Community event.
Security	Unit types: Patrol vehicle, Foot post, Bike; call types: Alarm, Suspicious activity, Escort, Medical, Fire alarm, Access control. Priorities: Routine, Urgent, Emergency.
Delivery / transit	Unit types: Van, Truck, Bus; call types: Delivery, Pickup, Breakdown, Accident, Passenger incident. Priorities by SLA.
Industrial ERT	Unit types: Fire brigade, Hazmat, Rescue, Medical; call types: Fire, Spill/release, Confined space, Medical, Evacuation, Drill; certifications for every OSHA/NFPA qualification.

Technical reference

TypesController (+ Department/Types index page); routes /User/Types/{NewUnitType,EditUnitType,NewCallType,EditCallType,NewCallPriority,EditCallPriority,NewCertificationType,NewDocumentType,NewNoteType,NewContactNoteType,ListOrdering}; model UnitType, CallType, DepartmentCallPriority (colour, sound, IsDefault, Tone, DispatchPersonnel/Units), CertificationType, DocumentCategory, NoteCategory, ContactNoteType.

Interactions with Other Modules

Module	Interaction
Units	Unit types categorize units
Dispatch	Call types and priorities used in call creation
Custom Statuses	Unit types reference custom state sets
Documents	Document categories used for filtering
Notes	Note categories used for filtering
Contacts	Contact note types used for note classification
Certifications	Certification types used in personnel profiles
Mapping	Map icon types for calls and units
Dashboard	Personnel status ordering affects status display