📄️ Setup
The Setup Wizard guides you through the initial configuration of your Resgrid department after you first create your account. It walks you through the essential settings required to get your department operational, including basic department information, address, and initial preferences. Completing the setup wizard ensures your department is properly configured before you start adding personnel, units, and configuring advanced features.
📄️ Department Settings
Department Settings is the central configuration hub for your Resgrid department. These settings control department-wide behavior including time display, personnel sorting, map configuration, status/staffing resets, dispatch behavior, module visibility, and more. Changes made here affect every user in your department.
📄️ Stations and Groups
Stations and Groups define the organizational structure of your department in Resgrid. Groups represent logical groupings of personnel (such as divisions, platoons, or teams), while Stations are a special type of group that have a physical location. Personnel are assigned to groups, units are assigned to stations, and many features such as dispatch, shifts, and notifications rely on this organizational hierarchy.
📄️ Call Import
Call Import allows your department to automatically create calls in Resgrid from incoming emails. This is commonly used to integrate with existing CAD (Computer-Aided Dispatch) systems, paging services, or alerting platforms that can send dispatch notifications via email. When an email arrives at your department's dispatch email address, Resgrid parses it according to the configured format and creates a new call automatically.
📄️ Custom Statuses and Staffing
Custom Statuses and Staffing allow you have your own actions for personnel and units to perform when using the apps. For example if you didn't want the Default Resgrid statuses for Personnel (i.e. Responding, Not Responding, On Scene, etc) you could create a custom Personnel Status set with your own options (Yes, No, Coming, Not Coming, etc).
📄️ Text Messaging
Text Messaging configuration allows your department to enable two powerful SMS-based features: Text-to-Call and Text Commands. Text-to-Call lets authorized personnel create new calls by sending a text message, while Text Commands allow personnel to update their status or staffing level via SMS without needing the mobile app or web interface.
📄️ Templates
Templates in Resgrid provide two features that speed up call creation: Call Quick Templates and Call Note Autofills. Call Quick Templates pre-fill call creation fields with commonly used values, allowing dispatchers to create recurring call types with a single click. Call Note Autofills provide pre-written text snippets that can be quickly inserted into call notes during an active call.
📄️ Protocols
Protocols in Resgrid are structured decision-support guides that can be attached to calls during dispatch. They provide step-by-step instructions, questionnaires, and reference documents that help dispatchers and responders follow standardized procedures based on the type and priority of a call. Protocols can be automatically suggested based on call characteristics or manually attached during dispatch.
📄️ Forms
Forms in Resgrid allow you to create custom data entry forms that extend the built-in functionality of the system. The primary use of forms is to add custom fields to the New Call creation workflow, enabling your department to capture specific information that is unique to your operations. Forms are built using a visual form builder and can include automations that set call fields based on form input.
📄️ Distribution Lists
Distribution Lists in Resgrid allow you to create email-based communication groups within your department. A distribution list has an email address that, when emailed, forwards the message to all members of the list. Lists can be configured as Internal (using Resgrid's messaging system) or External (connecting to an outside email server to monitor an inbox and distribute messages).
📄️ Security and Permissions
Security and Permissions in Resgrid control who can perform specific actions within your department. The permissions system allows department administrators to restrict access to features like call creation, personnel management, document creation, and more. Each permission can be set to allow everyone, only department admins, department and group admins, or admins plus specific personnel roles.
📄️ Audio and Push To Talk
Audio and Push To Talk (PTT) in Resgrid provides voice communication capabilities for your department. The feature includes Voice Channels for real-time push-to-talk communication between personnel and Audio Streams for broadcasting live audio feeds (such as scanner feeds or dispatch radio) within the Resgrid interface.
📄️ Department Links
Department Links allow two Resgrid departments to share information with each other. When a link is established between departments, they can view each other's active calls, personnel status, and unit status. This is designed for mutual aid scenarios where neighboring departments need situational awareness of each other's operations.
📄️ Notifications
Notifications in Resgrid allow you to configure automated alerts that are triggered by specific system events. When an event occurs (such as a personnel status change, a unit going out of service, or staffing levels dropping below a threshold), the system can automatically notify designated personnel, roles, groups, or the entire department.
📄️ Adding Personnel
Adding Personnel is how you bring members of your department into the Resgrid system. Each person gets their own account with login credentials, allowing them to receive dispatch notifications, update their status and staffing, access the web and mobile applications, and participate in all department operations. Personnel can be added by creating new accounts or by inviting existing Resgrid users.
📄️ Contact Method Verification
Contact Method Verification is an anti-spam protection feature that requires users to validate their email addresses, mobile numbers, and home phone numbers before the system sends dispatches, notifications, and messages through those channels. This ensures that outbound communications only reach confirmed, valid contact methods and protects against misrouted messages.
📄️ Personnel Roles
Personnel Roles allow you to define functional roles within your department and assign them to personnel. Roles represent capabilities, qualifications, or job functions (such as "Firefighter", "EMT", "Officer", "Driver/Engineer") rather than organizational positions. Roles are used throughout Resgrid for dispatch targeting, notification rules, permissions, and availability tracking.
📄️ Adding Units
Units in Resgrid represent physical apparatus, vehicles, or teams that respond to calls. Examples include fire engines, ambulances, rescue trucks, command vehicles, or specialized teams. Each unit can have a type, be assigned to a station, have defined roles (positions), and maintain its own status independent of individual personnel.
📄️ Mapping Layers
Mapping Layers in Resgrid allow you to add custom geographic data overlays to your department's maps. Layers are defined using GeoJSON data and can represent district boundaries, response zones, hazard areas, water sources, or any other geographic information relevant to your operations. In addition to layers, you can also configure Points of Interest (POIs) to mark specific locations on the map.
📄️ Calendar Types
Calendar Types in Resgrid allow you to categorize calendar events by type, such as "Training", "Meeting", "Drill", "Fundraiser", or "Maintenance". Each type can have an associated color, which is used to visually distinguish different event categories on the calendar view.
📄️ Inventory Types
Inventory Types in Resgrid define the categories of items your department tracks in the inventory system. Each type represents a class of supply or equipment — such as "SCBA Bottles", "Medical Supplies", "Hose Sections", or "Batteries" — and includes configuration for units of measure and expiration tracking.
📄️ Department Wide Types
Under the Department Menu in the Types menu option allows you set a number a department wide and module specific types or selection options.
📄️ Workflows
Workflows in Resgrid provide an event-driven automation engine that connects system events to external actions. When something happens in the system — a call is created, a unit changes status, a personnel staffing level changes — workflows can automatically send emails, post messages to Slack or Teams, call external APIs, upload files to cloud storage, and more. Each workflow uses Scriban templates to transform event data into the exact output format your external systems require.