Forms

The Forms module provides a custom form builder that integrates with the dispatch workflow. It is managed by the FormsController.

Form List

Authorization: Forms_View policy

Displays all non-deleted forms for the department.

Creating Forms

Authorization: Forms_Create policy

Form Fields

Field	Required	Description
Name	Yes	Form name
Type	Yes	Form type (from FormType enum)
Data	Yes	Form definition/structure data

Form Automations

Forms support automation rules that trigger actions based on field values:

Automation Field	Description
Trigger Field	Which form field to watch
Trigger Value	What value triggers the automation
Operation Type	What action to perform
Operation Value	Parameter for the action

Example: Automatically set call priority to "High" when a form field "Severity" equals "Critical."

Automations are parsed from form keys:

• callAutomationTriggerField_*
• callAutomationTriggerValue_*
• callAutomationOperationType_*
• callAutomationOperationValue_*

Viewing Forms

Authorization: Forms_View policy

Displays form details. Validates department ownership.

Enabling/Disabling Forms

Authorization: Forms_Update policy

Forms can be toggled active/inactive without deletion:

• Enable — Makes the form available for use
• Disable — Hides the form from selection

Deleting Forms

Authorization: Forms_Delete policy

Soft-deletes the form. Validates department ownership.

Interactions with Other Modules

Module	Interaction
Dispatch	Forms attached to calls; automations affect call properties
Types	Form types define categorization