📄️ Choosing a Setup Guide
Resgrid started as computer-aided dispatch for fire departments, but the same building blocks — calls, people, units, groups, statuses, schedules, records, checklists, inventory, maps and notifications — configure into very different organizations. These guides give you a recipe for each kind, with concrete values to enter, which modules to switch on or off, and which mobile app each person should use.
📄️ Fire Department
This recipe covers volunteer, combination and career fire departments — from a single-station volunteer company to a multi-battalion career department. Differences between the two ends are called out as you go.
📄️ EMS Agency
For ambulance services, fire-based EMS divisions, inter-facility transport companies and community-paramedicine programs. The emphasis is on units and crews, controlled substances, expiring supplies and protecting patient information.
📄️ Search & Rescue
For volunteer SAR teams — ground, mountain, K9, technical rope, swiftwater, cave, drone — that are paged by a sheriff, park service or coordination centre and deploy for hours or days. The emphasis is on dispatching by capability (roles), maps, availability polling and mission records.
📄️ Emergency Management
For county, city, tribal, campus or corporate emergency-management offices that activate an Emergency Operations Centre, coordinate Emergency Support Functions, manage shelters and resource requests, and work with many partner agencies. In Resgrid a call is an activation or event, groups are EOC sections and ESFs, and Records carry the situation reports, ICS forms and resource requests.
📄️ Incident Management Team
For Type 3 all-hazards IMTs, wildland teams, regional IMTs and large-event command teams that stand up an ICS organisation for days or weeks, often on someone else's incident. The emphasis is on command boards, ICS forms as records, deployments and the Incident Command app.
📄️ CERT & Community Response
For Community Emergency Response Teams, neighbourhood response groups, auxiliary / reserve programs, faith-based disaster teams and volunteer fire police. Members are many, part-time and varied in tech comfort — so the recipe favours simplicity: a clean roster, reliable notifications, an easy calendar, training tracking, and a few records for deployments.
📄️ Security & Facilities
For contract security companies with many client sites, campus / healthcare / corporate security departments, and facilities teams that respond to alarms, incidents and service requests. In Resgrid a client site is a station group, a patrol vehicle or post is a unit, an incident or request is a call, and patrol logs and incident reports are records.
📄️ Industrial Emergency Response
For plant fire brigades, refinery / chemical / mining / utility emergency response teams, and large-site ERTs that combine fire, hazmat, rescue and medical capability inside a fence line, under OSHA / process-safety regulation. The emphasis is on safety-critical maintenance, serialized equipment with calibration, hazardous-work controls, shift handover and near-miss reporting.
📄️ Delivery, Transit & Field Service
For courier and delivery fleets, bus / paratransit / shuttle operators, utility and field-service crews, tow operators and any business that dispatches vehicles and people to jobs. In Resgrid a vehicle is a unit, a job is a call, a planned sequence of stops is a route, and end-of-day summaries are records.
📄️ Multi-Agency Dispatch Centre
For a county or regional dispatch centre, a mutual-aid coordination centre, or a dispatch company that pages and tracks several independent departments. In Resgrid every agency keeps its own department (roster, units, settings, records) and the centre is a department too, joined to each agency by a department link. Links share active calls and unit/personnel status in the direction you choose, and resource orders move units between agencies.
📄️ Contract Services Provider
For companies that send people and equipment out under contract and get paid for it: wildland fire contractors (engines, hand crews, water tenders, dozers), private fire-protection and standby companies, private ambulance and event-medical providers, and specialized rescue or safety contractors. The operational side (calls, units, personnel, statuses, checklists, records) follows the fire, EMS or security guide; this guide covers the business side that runs on the Workforce & Business Ops modules.